We collect the information needed to manage enquiries, bookings, payments, waivers, customer support, and media delivery. This may include names, contact details, booking information, participant details, signed waiver information, payment references, and messages sent through WhatsApp.
We use personal information to provide and administer Zipline Maldives services, communicate booking and safety information, send waiver reminders, process payments, provide customer support, comply with legal obligations, and protect our customers and business.
We use first-party session cookies to understand website visits, approximate country, traffic source, campaign links, landing pages, device category, and whether a visit results in a booking. We do not store visitor IP addresses in the traffic report. We also use Meta Pixel on public website pages to measure visits and advertising performance; Meta may process browser and device information according to its own privacy policy. This information helps us evaluate our website and marketing links.
When you contact Zipline Maldives through WhatsApp, Meta and WhatsApp process information according to their own terms and privacy policies. We use WhatsApp Business Platform data only to respond to customers and provide booking-related services.
We share information only with service providers required to operate our services, or where required by law. We retain information only for as long as reasonably necessary for the purposes described above and our legal obligations.
You may ask to access, correct, or delete personal information we hold about you, subject to applicable legal and operational retention requirements.
For privacy questions or requests, email sales@zipline.mv.